We provide warranty coverage based on the label associated with each product. This label indicates both the warranty period and the product’s condition.
Warranty Labels & Coverage
-
Verified - 6 Month Warranty
Professionally tested items in excellent working order, covered for six months against mechanical or electronic failures.
-
Approved - 3 Month Warranty
Fully functional items that may show minor signs of use or have not undergone professional testing. Covered for 3 months against mechanical or electronic failures.
-
🍃 Green Deal - 1 Month Warranty
Fully functional items with minor defects. Covered for 1 month against mechanical or electronic failures.
What Is Covered
- Mechanical and electronic malfunctions occurring under normal use.
- Hidden defects not disclosed at the time of purchase.
What Is Not Covered
- Damage caused by the user, including water damage, drops, improper handling, or unauthorized repairs.
- Cosmetic issues and normal wear and tear.
How to File a Claim
-
Contact Us First: Email info@oldcamsbyjens.com or use our website’s live chat. Include your order number and a clear description of the issue.
-
Wait for Confirmation: We will reply with instructions and shipping details. Please do not send the product back until you receive these.
-
Shipping Costs:
- If your warranty claim occurs within 30 days of delivery, we cover inbound shipping costs.
- If your warranty claim occurs after 30 days, you are responsible for shipping costs to us.
We will cover the cost of returning the repaired or replaced product back to you.
Resolution Steps
-
Repair: We will attempt to repair the product first.
-
Replacement/Exchange: If repair is not possible, we will replace the product or offer a similar item.
-
Refund/Store Credit: If neither repair nor replacement is feasible, you are entitled to a full refund. We may also offer store credit upon mutual agreement.
International Customers (Outside EU)
- Clearly mark the package as “Returned for Repairs” to avoid unnecessary import charges or delays.
- Any charges incurred due to incorrect labeling or customs declarations will be the customer’s responsibility.
Need Assistance?
If you have any questions about this policy or your warranty claim, please reach out at info@oldcamsbyjens.com or via live chat on our website. We aim to provide a fair and swift resolution to any warranty-related issues.
